KNOWLEDGE BASE

 

A knowledge base is a section designed to provide information to potential users that can be located on an organization's website or on a messenger.

 

 

 

 

ERXES PLUGIN KNOWLEDGE BASE

 

We provide the plugin to our internal staff, and by placing it on a messenger, we allow users who come in to ask questions to get the right answer.

 

The required operational and technical configuration links for the plugin are included as follows. Plugin Guide

 

 

• DESCRIPTION

• MODULE

• USE

 

 

DESCRIPTION

 

A knowledge base is a section designed to provide information to potential users that can be located on an organization's website or on a messenger. Including the most frequently asked questions in the form of questions and answers can save a lot of time for both the customer service and the customer.

 

 

MODULE

 

• Add Knowledge Base

• Add Article

• Title

• Summary

• Reactions

• Status

• Image 

• Attachment

• Content

 

 

USE

 

• Enter internal information for employees

• Post on Messenger

• Prepare common questions and answers