Team Inbox Insights:

• Volume report:  Feedbacks gathered through various customer engagement channels
• Response report:  Total number of response for customer feedbacks, by each staff
• Response close report:  Average time of each staff solving problems based on customer feedbacks
• First response report:  Responding time for single feedback. Stats will define average response time by each staff

Currently, we are developing a new feature called Dashboards, where you can see all these metrics live.