In this article, we will show you how to set your very own erxes Messenger.

First of all, please go to your Settings > App Store > add erxes Messenger.  You can select your background color, text color, wallpaper, and your own logo as well.

Secondly, on the second slide, you can add your own Greeting Title, Greeting Message, and assign your supporters as well. For example, you can also attach your social links which are Facebook, Twitter, and Youtube.

Thirdly, there can be different messaging while the operator is online and offline. Moreover, the messenger can also display a thank you message. The advantage of having offline messaging is that the person is who is reaching out to Messenger can instantly know whether they will receive a response in the upcoming minutes. 

Moreover, you can also adjust the time of the available hours of the messenger since there are different time zones and operators might be off work. In addition, you can also set up the schedule of the Messenger by setting your own available hours. 
You can also adjust to show whether the operator is offline or online by turning on/off the visible online to visitor or customer.



You can set up the Messenger language which is available in 20+ languages. If you want the email and the phone number of the person that wants to reach out to you you can turn on/off the require authentication button.  In addition, if you only want the messenger to solely display the Knowledge Base/FAQ and the Pop Up you can turn on the Show Chat button. 
erxes Messenger can also collect the visitor's data even if the messenger's icon doesn't show up which means you can solely use the messenger to collect the visitor's data by turning on the show launcher button.
In order to make things easier for the chat operator's the conversation can be resolved automatically when the operator resolves the conversation as well. This can be done by turning on the force logout when resolve button. 
In addition, even if the customer is offline he/she will be able to receive an email from the organization when the operator replies to them if the notify customer button is turned on.

Moreover, Open-Source users can create a chatbot using https://botpress.com/. If you're a SaaS user you can also create a bot as well. But, you need to have your own server in order to do this.

At the very end of the erxes Messenger integration, you can attach your Knowledge Base, Pop-Up, Website which will be displayed on your erxes Messenger. It should look like this once you attach your Knowledge Base to your erxes Messenger. 


Save the erxes Messenger when everything is finished and install the script code on your website. You can install the script code on various types of platforms which could be : websites, single page apps, google tag manager, iOs and Android.
Please go to Settings - App Store - click the <> install code and paste the following tag below the body tag on every page you want to erxes widget to appear.