In the midst of a large email campaign, there it can be difficult to personalize your emails. Having to write each email individually to fit your customers unique needs can be difficult. With the use of attributes, you can make quick changes on an email without making changes to your email template. You can learn more about how to configure email templates here.

We use attributes when sending confirmations and processing updates of complaints also known as tickets. You can learn more about configuring this process here. 

What are attributes?

When you add attributes to your email template, you can add personalized texts to each of your emails. For example, if you would like to add the customer’s name at the beginning of your email. There are lists of attributes you can choose from. The information is usually taken from the customer's profile. Therefore, it is important to have all of your customer's details filled. You can add attributes to your email either by adding in the email template or by adding them in while adjusting your campaigns.

The attributes are added into your emails or email templates. You can read more about how to configure email templates here.

  

How we use attributes to deal with enquiries

When enquiries come in and are subsequently turned into tickets, the ticket cards on the ticketboard are used to send updates. As you can see on the below image, we have created a property for the board to become an attribute. You can read more about customizing your own properties and attributes here. The properties can also be used to decipher which language in which the email will be sent. As shown below, we configured so that when a ticketcard has ENG filled in, only English emails will subsequently be sent to the client.

Once the information has been put into the properties, the email will have these complaints as written. The email will be sent to the client appearing like following image.

With this function, our operations are able to run smoother and faster. Organizing your time well and client satisfaction is crucial when it comes to growing your business. By using our attribute feature to personalize complaint update emails, it not only saves time but also keeps the customer satisfied. Keeping your customers in the loop and catered for is what makes client loyalty strong. Treat your customers like friends with their unique needs with our attribute feature.