Nauren Batjargal16 Jul 2021
home INTRODUCTION
Call Pro allows you to store data such as feedback and complaints received on your organization's phone. You will be enabled to listen to the call again as it is recorded. Complete these steps to set up Call Pro:
- You must request a Call Pro connection to the erxes system
- You must have the Call Pro business plan or the 660,000 MNT plan.
- Your organization's API must be provided to Call Pro.
- Once connected, you will not need to connect with Call Pro
What is an API?
- This is essentially a link to your domain in the format of domain/integrations/callpro-receive ( e.g. https://crm.nmma.co/integrations/callpro-receive)
How to connect Call Pro to erxes
- Click on ‘App store’ in the Integration settings.
- Click ‘Add’ next to ‘Call Pro’.
- Fill in the following:
- Name: Add the name associated with the number.
- Phone number: Add the number you provided to Call Pro.
- Record URL: Add the URL provided in Call Pro’s email. See the instructions below.
- Brand: Add the associated brand.
- Channel: Set the relevant channel.
info Record URL
Record URL
The URL from Call Pro should look like this: https://srv03.callpro.mn/pbx/proxyapi.php?key=aCXcEt5TwJJjTvbB&reqtype=INFO&info=PLAYRECORDING&tenant=APUTR&id=srv03b.callpro.mn-1618815518.858395
Remove the last highlighted part and add it into the Record URL section. The Record URL should look like this: https://srv03.callpro.mn/pbx/proxyapi.php?key=aCXcEt5TwJJjTvbB&reqtype=INFO&info=PLAYRECORDING&tenant=APUTR
4. Test the connection.
